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Return Policy

Return Policy – Eglines

At Eglines, we are committed to ensuring your complete satisfaction. If you are not fully satisfied with your purchase, we offer a simple and hassle-free return process for eligible items.


1. Return Eligibility

Items are eligible for return if they meet the following conditions:

  1. Returned within 3–7 days of delivery (depending on product category)
  2. Unused, unwashed, and in original condition
  3. Include all original packaging, tags, and accessories
  4. Accompanied by proof of purchase (order ID or receipt)


2. Non-Returnable Items

The following items are generally not eligible for return:

  1. Personalized or customized products
  2. Used or customer-damaged items (unless defective upon arrival)
  3. Digital products or services
  4. Clearance or final-sale items (unless defective)


3. How to Initiate a Return

To request a return:

  1. Log in to your Eglines account
  2. Go to Order History
  3. Select the product and click Request a Return
  4. Follow the provided instructions for shipping or pickup


4. Return Shipping

  1. Customers may be responsible for return shipping costs, unless:
  2. The item is defective, damaged, or incorrect
  3. We recommend using a trackable shipping method to ensure safe return delivery


5. Inspection & Approval

  1. All returned items are inspected upon arrival
  2. If approved, the return will be processed for a refund or exchange
  3. Items that do not meet return conditions may be rejected


6. Exchanges

  1. Exchanges are available for size, color, or defective items
  2. Follow the same return process and select the exchange option


7. Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect product:

  1. Contact us within 48 hours of delivery
  2. Provide photos or relevant details for quick verification
  3. We will arrange a replacement or full refund at no additional cost


8. Return Exceptions

  1. Items that fully match the original order details and specifications may not be eligible for return unless they meet the return conditions stated above


9. Contact Us

For any assistance regarding returns:

  1. Email: support@eglines.com
  2. Phone: 977-9808746996


Our Commitment

Eglines aims to make returns easy, fair, and transparent, ensuring a smooth and worry-free shopping experience for every customer.


Eglines – Simple Returns, Full Satisfaction.