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Refund Policy

Refund Policy

At Eglines, customer satisfaction is our priority. We are committed to providing a fair, transparent, and hassle-free refund process for all eligible purchases.


1. Refund Eligibility

You may be eligible for a refund if:

  1. The item is damaged, defective, or incorrect upon delivery
  2. The product is not as described
  3. The return request is made within the specified return period
  4. The item meets our return conditions (unused, original packaging, etc.)


2. Non-Refundable Items

Refunds may not be available for:

  1. Used, damaged (by customer), or altered products
  2. Personalized or custom-made items
  3. Digital products or services (if applicable)
  4. Final sale or clearance items (unless defective)


3. Refund Process

To request a refund:

  1. Log in to your Eglines account
  2. Go to Order History
  3. Select the item and click Request Refund
  4. Follow the instructions for return or verification

Our team will review your request and notify you of approval status.


4. Refund Methods

  1. Approved refunds are issued to the original payment method
  2. In some cases, refunds may be provided as store credit or wallet balance
  3. Processing time: 5–10 business days after approval


5. Shipping Costs

  1. Shipping charges are non-refundable, except when:
  2. The item is defective or damaged
  3. The wrong item was delivered


6. Delayed or Missing Refunds

If you haven’t received your refund:

  1. Check your bank or payment provider again
  2. Contact your bank (processing times may vary)
  3. If the issue persists, contact our support team


7. Cancellation Policy

  1. Orders can be canceled before shipment for a full refund
  2. Once shipped, cancellation may not be possible, and return procedures will apply


8. Fraud Prevention

Eglines reserves the right to deny refund requests in cases of suspected fraud, abuse, or violation of our policies.


9. Contact Us

For any refund-related inquiries:

  1. Email: support@eglines.com
  2. Phone: +977-9808746996


Our Promise

We aim to ensure every purchase is safe, reliable, and satisfying, with a refund process that is simple and customer-friendly.


Eglines – Easy Refunds, Trusted Shopping Experience.